RIGHT OF WITHDRAWAL
D.Lgs 15-01-1992, n°50
Implementation of Directive n° 85/577/EEC on contracts negotiated away from business premises
The customer who has purchased products from ITALIANTRENDY for exclusive personal use can withdraw from the purchase within 14 working days from the delivery of the goods.
To be able to withdraw from the purchase, the products must still be perfectly sealed and in the original packaging.
The customer who intends to withdraw from the purchase must first communicate it via Registered Letter with Return Receipt or via email to info@italiantrendy.it
Everything must be sent to:
ITALIANTRENDY Francavilla Antonio Flavio,
Piazza Maria Adelaide di Savoia corner via degli Scipioni 1/a
20129 Milan (MI)
Any shipping costs for returning the material are the responsibility of the buyer.
The return must be made via insured free port.
Packages sent cash on delivery or freight collect will not be accepted.
ITALIANTRENDY reserves the right to inspect the integrity of the returned material before processing the refund.
The refund includes only the cost of the material, shipping costs, additional costs such as packaging, cash on delivery, insurance are not included.
For modified or personalized items, neither returns nor size exchanges are allowed.
In the case of orders to which a discount greater than the site standard has been applied, exchanges or replacements of goods will not be granted.
SIZE OR ITEM EXCHANGE
It is possible to proceed with the exchange of the item size or exchange the item for another of your interest.
Attention: it is necessary to communicate via email or phone the intention to proceed with a return or any type of exchange.
This operation must be authorized by Italiantrendy.
Attention: the exchange or return of the item can be carried out within and no later than 14 working days from the delivery of the goods.
The costs in this case are always the responsibility of the buyer, who can choose between:
1. Ship at their own expense with a courier or registered mail or any other traceable method and request, once the receipt and condition of the goods have been verified, the exchange at the cost of the new shipping fee (7 euros).
2. Request the exchange to be handled by Italiantrendy with a round trip (at the cost of 7+7 euros). In this case, the customer only needs to prepare a well-sealed package (the courier's envelope is also fine) to be delivered to the courier. Italiantrendy will then handle both the pickup and the new shipment.